Terms of use

IraqiStar is a marketplace that connects you with Iraqi stars, creators and experts. The stars are independent, not our employees, and are responsible for what they record or advise. We run the platform: we take payments, deliver videos, host the call room and handle problems.

IraqiStar™ is a brand and trademark of Code Slice LLC, a company registered in Maryland, United States, at 302 E Joppa Rd, Towson, MD 21286, USA, which operates it with its partner in Iraq, Taskii, registered in Erbil under number 20260104103777, at Zaner City, Erbil, Iraq. Contact: hello@codeslicellc.com.

You must be 18 or older. Use your real name and a phone number or email that is yours, and keep your login codes to yourself. You are responsible for what happens in your account, and we may pause an account that commits fraud, puts anyone at risk or breaks these terms.

You choose the occasion, write who it is for and what you would like said, and pay the price shown. The star has 5 days from payment confirmation to record and deliver it, and may decline without giving a reason, in which case you are refunded in full. A request cannot be edited once paid. A voice message is the same as a video message in every way, but sound only.

For a message for someone else, you may give their WhatsApp or email and choose when we send it to them. You receive it as soon as it is delivered, and the time to report a problem counts from then.

Do not ask for anything hateful, sexual, violent, defamatory or political campaigning, anything that impersonates someone, or anything that puts a child in an inappropriate situation.

A personal message is for personal use: you and the person it was made for may keep it, download it and share it with family and friends and on your personal accounts, but not sell it, use it in advertising, present it as the star endorsing something, or distort what the star said.

You write one brief: the kind of video, what to show and say, its length and language, the filming day, and whether you want it posted on the star's accounts. Then you ask one or more stars for a price, publish the brief so stars send you theirs, or book a star at their fixed price. A brief cannot be changed once a price has been asked or a star booked, and asking, accepting and paying must all be done before the filming day.

Some stars ask a deposit to receive your request. It is shown before you send it and follows these rules only. It is refunded in full if the star declines or does not answer within 3 days. It counts toward the price if you accept it. It goes to the star 48 hours after you decline the price or let it lapse at the end of its 7 days; in that time you may ask us to review it, and if we find the price was not a genuine offer, we refund the deposit in full. It is refunded with the order if the order is refunded.

With a fixed price you pay straight away, and the star accepts or declines before the filming day; if they decline, or have not accepted when that day starts, you are refunded in full. The star delivers within their time, counted from the day after the filming day.

The star keeps the copyright. After payment and delivery your business may copy, publish, trim, resize and subtitle the video, without distorting its meaning, to market and advertise your business, paid ads included, in any medium, inside and outside Iraq, with no time limit. You may not sell it or give it to another company. If you asked for a post on the star's accounts, it stays up for at least 30 days and its link is saved on your order.

A video that follows the brief is not refunded because you changed your mind; if it does not, report the order and our team decides.

A one-to-one session is a private video call of the length and time you book; its room opens 10 minutes before the start and closes 10 minutes after the end. You can move or cancel it up to 24 hours before it starts with a full refund; after that only our team can change it. If the host does not attend, you are refunded in full; if you do not attend, the session counts as held. Do not record a session without the other person's agreement.

A class is one host and several people in one room at a price per seat, and a course is several classes on one seat. Seats sell until 3 hours before the start: if the minimum is reached the class goes ahead, otherwise it is called off and every seat refunded in full. Once it is going ahead, its empty seats keep selling as late seats for the classes still to come, at that share of the price, paid online only. Times do not move: if the host cancels, everyone is refunded, and a class that does not take place inside a running course is replaced by our team with a make-up class, with no refund for it.

For an in-person class, the full address is on your ticket once your seat is paid; show the ticket at the door. You can cancel a seat with a full refund while you are outside the cancellation window.

Sessions are general guidance within the host's field. They are not emergency care and do not replace a doctor, a lawyer or any official advice you are required to get.

The account holder is always an adult, and a child has no account: a parent or guardian books for each child and adds the child's first name and year of birth, and we recommend they attend with them. Our team reviews every teacher and nursery before they teach children, and children's classes have no chat. A one-to-one session with a child is recorded for you, the host and our team to watch, and deleted after 30 days or with the account; group classes are never recorded.

You can order a T-shirt, hoodie or tote bag printed with a star's words, inside Iraq only. It is designed for you with AI and you choose the design before paying; the item is for your own use or as a gift, not to sell or print again. You can cancel and get back everything you paid until the order is sent to print. Because each item is made for you, it cannot be returned for a change of mind, but if it arrives damaged or not as ordered, tell us within 3 days of delivery and we will print it again or refund you in full.

Prices are in Iraqi dinars and shown before you order. Paying online adds a service fee, and the total is shown before you pay; or you can transfer to IraqiStar's Qi Card account, writing your order code on the transfer. Do not pay a star directly: payments made outside the platform are not covered by these terms.

A special invite takes off what it says, once per person while it is valid; it has no cash value and may be withdrawn. A free order has nothing to pay and nothing to refund.

An unpaid video order is cancelled after 24 hours, an unpaid session at the payment deadline on its booking, and a session booked less than 4 hours ahead is paid online within 15 minutes. We hold the money until the order is complete: 24 hours after delivery, the session's end or the last class, unless you report a problem.

You get back everything you paid, the service fee included, when:

• the star declines your request or does not deliver in time;
• you cancel a session or seat in time, or the host cancels or does not attend;
• a class or course is called off for too few seats or by the host;
• the deposit or fixed-price rules under Business videos give it back;
• the rules under Star merch give it back;
• our team upholds a report you made.

Online payments go back to the card or wallet you used, and transfers by transfer within 2 working days; we tell you when a refund is sent. A delivered video, a held session or a class you missed is not refunded for a change of mind unless a report is upheld. If a payment reaches us after an order can no longer go ahead, we refund it in full.

Every delivered video and session has a button to report a problem, and the person a video was made for can report it from its link. You have 24 hours from delivery, or from the end of the session or last class, and a corrected video gets its own time. After that the order is complete and not refunded, but safety, privacy, someone's rights or a legal order can be reported at any time. Either side may ask once for a decision to be reviewed, within 48 hours of it. Orders placed before these rules keep the rules they were placed under.

Our team reviews every report and may refund the order, warn the star or suspend them. It also checks video library videos before they are shown, and each has a report button. A star may stop you ordering from them again, and we may remove any content or account that breaks these terms.

We set aside part of our own share of every paid order for Ataa (عطاء), our giving campaigns; each order supports the campaign its star chose, or our main campaign. It is IraqiStar's contribution, not a donation by you, so it creates no receipt for you. We check every campaign before listing it and show its transfers on its page.

• harass, threaten or deceive stars or anyone else;
• use someone else's payment account or send false transfer details;
• copy the site, collect its data automatically or try to get around its security;
• ask a star for their private contact details or to deal outside the platform.

We work to keep the platform available and your orders safe, but cannot promise it will never be interrupted, and stars are responsible for what they say and record. As far as the law allows, our liability for any order is limited to what you paid for it, without affecting any liability that cannot lawfully be excluded.

You can delete your account from its settings once no paid order is in progress and no refund is on its way. We then erase your details and the videos made for you, and keep order codes and amounts, without your details, for our accounts.

We tell you about any important change by email or on the site before it applies. These terms are governed by the law of the Republic of Iraq; we try to settle any dispute amicably, and otherwise the courts of Baghdad have jurisdiction. The Arabic text governs.